Well, reformatting the set-top box didn't work out so well. It looks like it totally fried the box. So I called Verizon back yet again. The women I spoke to urged me to wait for a previously-scheduled call with their "Video Department" tomorrow to discuss next steps.
I strongly suggested that they get their ass out here in the morning with a new set-top box for me.
They say they'll be here before noon with one.
Again, we'll see...
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