Two Fixes in One

Now that I'm just waiting around for the new software patch due in January, I've finally found time to call Verizon about the other problems I've been having since I got FiOS installed: telephone interference and a wireless connection that keeps going out.

Turns out the two were connected.

I started with the wireless problem. My kids' computer, which uses a wireless connection to the router, kept losing its connection. It was fine before FiOS was installed and the computer and router are in the exact same place as before. Also, when the connection wasn't out, it was strong.

The woman at tech support said the problem may be another wireless device interfering with the wireless router. So we switched the channel the wireless router uses and that solved the problem.

It also solved the phone interference problem.

Looks like the wireless phones were interfering with the wireless router and vice-versa.

Now if I could just get the DVR to work...

Still No Word

As I said in my last post, a woman at Verizon said she wanted to look into my case further and get back to me.

That was on December 4.

It's December 13.

Now, They're Calling *Me*

I got a call this afternoon from Verizon.

It was the person who supervises the technicians in the field who found out that my problem had gone all the way to the president's office and she wanted to make sure everything was OK and to see what else she could do to help.

I told her that I was under the impression that my problems would continue until the new software patch is released (more than a month from now) and that I'm pretty much sitting around waiting at this point.

I also expressed my disappointment at the way my case has been handled thus far in that nobody really took ownership of the issue.

She says she wants to do a little more research and get back to me. I'm not sure what about.