Now, They're Calling *Me*

I got a call this afternoon from Verizon.

It was the person who supervises the technicians in the field who found out that my problem had gone all the way to the president's office and she wanted to make sure everything was OK and to see what else she could do to help.

I told her that I was under the impression that my problems would continue until the new software patch is released (more than a month from now) and that I'm pretty much sitting around waiting at this point.

I also expressed my disappointment at the way my case has been handled thus far in that nobody really took ownership of the issue.

She says she wants to do a little more research and get back to me. I'm not sure what about.