After yesterday's box freeze-up, I traded voicemails with the "Customer Advocacy Office," who promised that somebody would call me by the end of the day today to help me with my problems.
And after dinner this evening, I got a call from a very nice guy who seemed to know what he was talking about. He asked thoughtful questions about my situation and puzzled over them a bit. He said he wanted time to review my situation and consult with some colleagues and was it OK for him to call me back.
I told him it was more than OK. Finally, it seems, somebody is taking ownership of this disaster.
He also gave me his full name and email address so I could contact him to follow up.
Image that.
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