After I left a message with the "Customer Advocacy Office" this morning and got a call back within an hour. The woman passed me off to another woman who said that she couldn't help me, and she connected me to somebody else who could.
The person I spoke with "reset" my box.
That's it.
Doubtful that this is going to fix anything, I asked if I could call him back if this doesn't fix things. Just call back customer service, he said. I told him that this is what I had been doing and it hasn't worked. Sorry, he tells me, that's the best he can do.
So much for customer advocacy.
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