The last time I spoke with customer service, they promised me a call by the end of the day Friday.
Friday came and went.
But someone from their mysterious "Video Department" called me this morning (as my wife and I were preparing for guests, of course). This person had me check a few settings on my set-top box, which were normal, and declared that she couldn't fix the problem for me, but that other people would review my software remotely and get back to me sometime.
Keep up the good work, Verizon!
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