SNAFU

Another night on the phone with Verizon...

Last night, I spoke with a guy and explained my problems. He said they'd fix them remotely of come out and replace the box.

Tonight, I spoke with somebody else who said that absolutely nothing had been done, and he started walking me through some steps. Nothing worked.

Then, he asked me to wait around a couple of hours for another representative to call me back--which he did. This third guy said there are basically two options: reformat the set-top box or replace it. Both options will delete all of the settings I entered and all of shows I've recorded and scheduled.

Great.

I went with the reformatting option. We'll see if it works...